- About us

Rapt helps you solve customer problems.

Image of a young woman

- Our story

Rapt was born from a passion for customer-led innovation.

Since 2020, our team has delivered human-centred research for major corporations in Australia and New Zealand. But we wanted to find a way to make our work more accessible for more organisations. Faster. Better quality. And more importantly, cheaper.
Photograph of Dawn Mischewski and Tim Rayner
Cover image of the better life report
In May 2024, we published our foundational report, ‘Helping Australians to build better lives.’ The Better Life Report highlights six foundations for building a better life, and marks the start of an extended program of research.


In FY25, Rapt will focus on money and finance. We aim to become Australia's leading source of customer insights for financial services organisations, large and small.


Illustration of a person climbing the stairs to a doorway through which you can see the solar system

- Meet the team

We bring a wealth of experience in human-centred research and innovation.